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Writer's pictureKerrie Smit

What's in your Change Agents Toolkit?

Change agents play a vital role in supporting our change efforts. An effective change agent can actively drive organisational transformation and success through amplifying change management strategies. For individuals looking to enhance their skills and make a significant impact, getting involved as a change agent can be a very satisfying experience. As a Change Manager or Leader, it's our job to ensure we support our change agents with the right tools and approaches.


So, what's in your Change Agents Toolkit?

The Role of an Effective Change Agent

A secret agent holding tools

As a change agent, having access to a robust toolkit is essential to navigate the complexities of the change they'll be driving. The Change Agents Toolkit provides the go-to resources, frameworks, and best practices that will empower change agents in their roles. You want it to drive a consistent view of change across the organisation, so it should be carefully curated to exclude tools that haven't really proven useful in past experiences.


Arm your change agents with the tools they'll need to handle engaging and communicating about the change with their teams. Think about various stages that the change will go through and provide the right resources in an accessible format. Infographics, presentation packs, short videos and talking points are great tools for change agents.


Ideas for the Toolkit

Change phase

Ideas for the toolkit

Prepare

  • Each agent's individual engagement plan

  • Each agent's individual stakeholder map

  • Rolled up change impact assessment for their area - make it visual

  • Summary of benefits or key impacts for their area

  • The change vision

Plan

  • Visual governance or leadership framework

  • Risk management approach

  • Risk assessment for their area

  • Message from the sponsor

  • Resource plan

  • FAQs

  • How to be involved

Implement

  • Communications Plan

  • Audience and channel analysis

  • Key messages

  • Engagement Plan

  • Training Plan

  • Workforce Consultation Plan

  • What to do with Resistance info sheet

  • Who to go to for help

Evaluate

  • Benefit realisation summary

  • Hand over checklist

  • Evaluation framework - eg. meetings, surveys, how to contribute

  • Next steps to sustain the change

Key Strategies for Change Agents

To excel as a change agent, practitioners must understand the importance of their role in driving this particular change within the organisation. Proactivity, adaptability and influence will win the day.


Establishing trust and building relationships with stakeholders are critical aspects of successful change management. Change agents should communicate effectively, listen actively, and involve key stakeholders throughout the change process.


Utilising proven techniques, such as creating a compelling vision, managing resistance, and fostering a culture of innovation, can significantly impact the success of change initiatives.


By reaching into the Change Agents Toolkit, change agents can enhance their skills and drive positive change within their organisations in a way that is on message and consistent with leadership.


By embracing their role, building relationships, and leveraging their toolkit, change agents can lead with confidence, and become invaluable assets in driving successful organisational transformation.


For immediate help to develop an effective change agent toolkit, book an Agencia Grow coaching session.


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