By the very nature of 'trends', we see them come and go all the time. Change management seeks to manage the change that is going on while the business environment - and the market around it - is also constantly changing. Some organisations have responded with agile ways of working, some are working with remote teams to leverage cost reductions and global networks, and yet others are taking a customer-centric approach. Let's have a look at what we've seen by way of change management trends in today's Saturday Catch-up.
Published 6 March 2024 Market Corrections in a Flexible Industry: Fine-Tuning Change Management discusses how in the past three decades the market for change management has changed enormously. The market for change management has often found itself in a state of fluctuation, something like a seesaw swinging between demand and supply. Amidst the corrections, one recurring theme has stood out: the variability of rates for contract change managers. This flexibility speaks volumes about the underlying issues within the industry, highlighting the reasons for occasional market corrections and the need for intentional fine-tuning or disruptive innovation.
Brought to you only yesterday, Ever heard of B-State Change Management? reviews a position put forward in 2022 that sought to improve on the perceived weaknesses of traditional change management in coping with with changing consumer demands, stakeholder expectations, public safety policies, competition, technological shifts, and evolving cultural understandings.
Navigating Change in a Remote Work Era: Strategies for Success, from 17 March 2024, addresses the dynamic that remote work has wrought - and its impact on core elements for change management success: collaboration, culture, leadership, communication and accountability. While work has changed, it's important to see in how many ways we're still connected.
The shift in change management practices explored in When Change Management Changes from 11 March 2024, agrees that change management is no longer a static process; it’s increasingly becoming a dynamic practice that organisations must embrace to compete in today’s digitally influenced business landscape. With quarter 1 heading to it's close, this article asks us to think about how we're all shaping the world of change management and to discover strategies to stay ahead of the curve.
Finally published 27 January 2024, The Power of Change Management in Enhancing Customer Experience looks at the growing relationship between change management and customer experience, and reveals some practical insights for sustainable customer success.
Flexibility emerges as a recurring theme. Whether fine-tuning existing processes or embracing novel approaches like “B-State Change Management,” adaptability is key. As we navigate the remote work era, strategies for success emphasise maintaining productivity, effective communication, and employee well-being. Interestingly, change management itself undergoes transformation, necessitating shifts in methodologies and stakeholder engagement.
Ultimately, the power of change management lies in its ability to enhance key business drivers such as customer experience, aligning internal shifts with customer-centric goals. These articles collectively underscore the importance of agility, thoughtful evolution, and holistic impact in managing change.
That's our Saturday Catch-up: Trends in Change Management
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